1. Before today, when was the last time you visited the Bemis / Carrara & Matta website?

• This is my first visit
• Within the last 7 days
• Within the last 14 days
• Within the last 30 days
• More than 30 days ago

2. Why did you visit our web site today

• To find details on a specific product
• Looking for a replacement toilet seat
• Looking for our accessories collection
• Looking for warranty information
• General information about Bemis / Carrara & Matta
• To submit a complaint
• Installation or troubleshooting help
• Other

3. Were you able to find in the website what you were looking for?

• Yes
• No
• I was not look for something specific

4. How did you find out about this website?

• Through a search engine like Google or Yahoo
• I saw an advertisment with your website address
• From another website: (please write here the website address where you found the link)
• Website printed on the product box
• I knew the website already and typed it in
• I found the address on the instruction sheet
• Other:

5. Concerning our website, how do you estimate the following attributes?

6. In your opinion, how important are each of the following attributes of a good website?

7. Overall, how satisfied are you with your Bemis / Carrara & Matta website experience?

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

8. What additional or features would you like to see on the Bemis / Carrara & Matta website?

9. Which of the following best describes you?

• Consumer / Regular Shopper
• Plumbing Trade Professional
• Bemis Employee
• Bemis Representative
• Wholesales / Distributor Employee
• Retail Store Employee
• Other

10. Please indicate your gender

• Male
• Female

11. Into which of the following groups does your age fall:

• Under 21
• 22-34
• 35-44
• 45-54
• 55-64
• 65 and over

12. Origin Country

• Italy
• United Kingdom
• Germany
• Holland
• Other